Developed and managed by Mindserv Analytics, DialServ is a proprietary cloud contact center platform designed to give enterprises and collection teams a powerful advantage through data-driven automation.
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Designed to enhance campaign outcomes and maximize organizational productivity.
Automates outbound calls to connecting agents only when a live contact answers. Connect agents only with live contacts, reducing idle time.
Intelligently routes incoming interactions based on skill set, availability, and customer category. Features like Skill-Based and Sticky Agent routing.
Integrates Voice, WhatsApp, Email, Live Chat, and SMS into a single, unified interface. Agents get a 360-degree view of history.
DialServ provides three major panels to monitor real-time data and system performance.
Browser-based WebRTC calling featuring customer history and interaction history.
Instant visibility into live call connected states, ringing, idle, and agent availability.
Comprehensive reporting with detailed CDRs, call recordings, and campaign configuration tools.
Modernize your calling operations with an AI-powered solution built on a flexible, scalable architecture.